Cancellation Policy

A $75 non-refundable deposit is required to reserve this party, and is applied to your final bill. Your deposit may be paid with cash or major credit card. Cancellations must be made 48 hours in advance in order to reschedule and not forfeit the non-refundable deposit. NO PERSONAL CHECKS WILL BE ACCEPTED. If you pay for the full balance of the party in advance and due to unplanned circumstances you need to cancel your reservation you will receive a refund less the $75 non-refundable deposit required at the time of your reservation if you notify us within 48 hours of the party.

You may bring your own prepared food and drink when you purchase the Pete’s Package. Please note that cake will not be provided. No grills, no piñatas, no glass, no music, no alcohol, and no outside vendors (like clowns, catering companies or characters) are permitted. Our Pete’s Package is limited to the items in this section only, not to be combined with those of our Birthday Bash Package.

Pete will only make an appearance if the temperature is less than 95 degrees. These areas can hold up to 100 people. You may bring all of your own decorations and your own pre-cooked food. If you would like to add licensed vendors such as face painters and balloon artist or anything you do not see listed please contact us at the number listed below.

KEEP IN MIND: The balance must be paid in full by the Thursday before your party. You may come in 15 minutes earlier than party start time to set-up. No one may enter the amusement park outside of operating hours to set-up.

Rain Policy: When it rains at the Amusement Park on the morning/afternoon of your party, you must discuss with Management your plans for the day. You have the right to cancel your party up until the start time for a 90% refund of the party total if it is raining. If there is inclement weather, but you choose to show and up until one hour into your party time you decide to cancel, there will be only a 50% refund of the party total, excluding food. After one hour into the party, if you choose to cancel, you will not be able to receive any refund of the party total.

Please keep in mind that we are an outdoor amusement facility and have no control over the weather and wildlife that visits our park such as bees, pigeons and other indigenous creatures known to be in the outdoors.

If you have any questions or comments at any time feel free to contact me at 254-1200 Ext. 221, or via e-mail at birthdays@enchantedisland.com.